At Candle Cuddles, every candle is hand-poured, carefully finished, and packed with love. As a small handmade business, we take great care in preparing every order and want every customer to have a lovely experience with us.

Please read our refund policy before placing an order.

1. No Returns or Exchanges

As our candles are handmade products, we do not offer routine returns or exchanges for change of mind, personal fragrance preferences, or incorrect product selections made by the customer.

If you have questions about a fragrance, product size, or customization, please contact us before placing your order. We will be happy to help you choose the right product.

This policy does not limit any rights available to customers under applicable consumer protection laws.

2. Eligible Refund Requests

Refunds may be considered in the following circumstances:

• The product arrives damaged.

• The product has a manufacturing defect.

• An incorrect item is received.

• An order cannot be fulfilled by Candle Cuddles.

All refund requests are subject to review and verification.

If your order has an issue, please notify us as soon as possible by emailing lifestylehomepicks@gmail.com or messaging us on WhatsApp.

3. Mandatory Unboxing Video

A continuous unboxing video is mandatory for refund claims under this policy. The video and details of the issue must be submitted within 24 hours of receiving the product.

To help us assess your claim, please ensure that the video:

• Starts before opening the package.

• Clearly shows the unopened package and its external condition.

• Records the entire unpacking process and the condition of the product.

• Is continuous and unedited, without cuts or pauses.

Please retain the original packaging and the affected product until your claim has been reviewed.

Claims submitted without a valid unboxing video or after the 24-hour period may be declined where permitted by applicable law. Each claim will be assessed on its merits, subject to applicable consumer protection requirements.

To submit your video and report an issue, email lifestylehomepicks@gmail.com or contact us on WhatsApp.

4. Personalized and Custom Orders

Orders involving personalized labels, custom designs, or other special requests are generally not eligible for refunds due to a change of mind or personal preference.

However, if a customized product arrives damaged, defective, or materially different from what was agreed upon, please email lifestylehomepicks@gmail.com or message us on WhatsApp with the required details so we can review your claim.

5. Handmade Product Variations

Every Candle Cuddles product is handmade. Minor variations in colour, finish, appearance, or other characteristics may occur between individual pieces.

These minor variations are a natural part of handmade production and do not necessarily indicate a defect. If you believe your product has a genuine defect or differs materially from its description, please contact us by email or WhatsApp for review.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible by emailing lifestylehomepicks@gmail.com or messaging us on WhatsApp.

Cancellation requests may be considered before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

For customized or personalized orders, cancellation may not be possible once production or personalization has begun. Any applicable refund will be handled in accordance with the circumstances and applicable consumer protection laws.

7. Refund Assessment and Processing

All refund requests are subject to review. We may request additional photographs, order details, or other relevant information to assess your claim.

Once a refund is approved, we will generally initiate it through the original payment method, wherever possible.

Please allow approximately 5–7 working days after refund approval for processing. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

For approved refund claims, we generally do not require the product to be physically returned. If any specific arrangements are necessary, we will communicate them to you.

8. Orders Delayed or Lost in Transit

If your order is significantly delayed, appears to be lost in transit, or is returned to us by the courier, please email lifestylehomepicks@gmail.com or message us on WhatsApp with your order details.

We will check the shipment status and work with the courier to determine the next steps. Any refund will be assessed based on the circumstances and applicable consumer protection requirements.

Candle Cuddles

Handmade with love, lit with purpose.