At Candle Cuddles, every candle is hand-poured and carefully packed with love. We want your little moments of joy to reach you safely, so we take care in preparing every order before it leaves our hands.

1. Order Processing

Once your order is confirmed, please allow 24–48 hours for processing and packing. Each order is prepared with care to ensure your candles are securely packed and ready for their journey.

During festive seasons, promotional periods, or busy periods, processing may take a little longer.

2. Shipping & Delivery Timelines

Once your order has been processed, we will ship it through a local courier service from Trivandrum, Kerala.

Our estimated delivery timelines are:

• Within Kerala: Approximately 4–5 days.

• Rest of India: Approximately 7 working days.

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Please note that delivery timelines begin after your order has been processed and shipped, and do not include the initial 24–48-hour processing period.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, we will share the available shipping or tracking details with you, where applicable.

If you have any questions about your shipment, please contact us. We will be happy to help.

4. Delivery Delays

While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding if your order takes a little longer to arrive.

5. Incorrect Address or Contact Details

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist you before the order is dispatched.

6. Need Help With Your Order?

For shipping-related questions or order updates, please contact us through our Instagram page or the contact details provided on our website.

For information about returns, refunds, or damaged items, please refer to our Returns & Refund Policy.

Candle Cuddles
Handmade with love, lit with purpose.