Welcome to Candle Cuddles! These Terms of Service govern your access to and use of our website and the purchase of our products. By browsing our website or placing an order, you agree to these terms and the policies referenced below.

Please read them carefully before using our website or placing an order.

1. About Candle Cuddles

Candle Cuddles is a small handmade candle business based in Trivandrum, Kerala, India. We create and sell scented candles, gift items, and customized products for personal use and gifting.

Throughout these terms, the words “we”, “us”, and “our” refer to Candle Cuddles. The words “you” and “your” refer to anyone visiting our website or purchasing our products.

2. Use of Our Website

By using our website, you confirm that you are legally permitted to enter into a binding agreement under applicable law. If you are a minor, you may use the website or place orders with the involvement of a parent or legal guardian, as required by law.

You agree to use our website only for lawful purposes. You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to disrupt, damage, or interfere with the website or its security.

• Introduce viruses, malicious code, or harmful software.

• Submit false, misleading, or unauthorized information.

• Copy or misuse our website content, branding, images, or other intellectual property without permission.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or website, subject to applicable law.

3. Products and Product Descriptions

We make every effort to display our candles and other products as accurately as possible, including their photographs, colours, fragrances, sizes, and descriptions.

As our products are handmade, minor variations in colour, finish, appearance, or other characteristics may occur between individual pieces. These variations are a natural part of handmade production.

Product photographs may also appear slightly different depending on your screen, device, or display settings.

We aim to ensure that all product descriptions and details are accurate. If you have questions about a product, fragrance, size, or customization, please contact us before placing your order.

4. Prices and Product Availability

All product prices are displayed in Indian Rupees (INR), unless stated otherwise.

Prices, product descriptions, promotions, and availability may change from time to time. Any changes will not affect an order that we have already accepted, except where correction or other action is required or permitted by applicable law.

We make reasonable efforts to keep product availability information up to date. However, certain products may become unavailable due to limited materials, handmade production capacity, or other circumstances.

If we are unable to fulfil an order after accepting it, we will inform you and arrange an appropriate resolution, including a refund where applicable.

Any applicable shipping charges, taxes, or other fees will be communicated during the ordering process, as relevant.

5. Orders and Order Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation acknowledges that we have received your order. We will communicate any subsequent cancellation or issue that materially affects its fulfilment.

Please ensure that your contact information, shipping address, and order details are accurate before completing your purchase.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, or pricing or listing errors, subject to applicable law. If payment has already been received for an order that we cannot fulfil, an appropriate refund will be arranged.

6. Payments

Payments must be completed through the payment methods made available on our website.

You agree to provide accurate information necessary to process your order and payment. Orders may not be processed until the required payment has been successfully received or confirmed.

If a payment fails, is reversed, or requires verification, we may contact you for clarification or take appropriate action regarding the order.

Candle Cuddles does not intend to collect or store complete payment card details outside the secure payment systems used to process transactions.

7. Order Processing and Shipping

Once your order is confirmed, please allow 24–48 hours for processing and packing.

Orders are shipped through courier services from Trivandrum, Kerala. Estimated delivery timelines are approximately:

• Within Kerala: 4–5 days.

• Rest of India: Around 7 working days.

Delivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, or other unforeseen circumstances.

For complete information about order processing, dispatch, delivery timelines, and shipping-related matters, please refer to our Shipping Policy.

8. Cancellations, Refunds and Product Issues

We do not generally accept routine returns or exchanges for change of mind, personal fragrance preferences, or incorrect product selections made by the customer.

Refunds may be considered for eligible issues, including damaged, defective, or incorrect products, subject to assessment and applicable consumer protection laws.

Our Refund Policy explains the claim process, the unboxing-video requirement, the reporting period, and refund processing arrangements.

Please refer to our Refund Policy for complete details. Nothing in these Terms of Service excludes or limits any consumer rights that cannot lawfully be excluded or limited.

9. Customized and Personalized Products

Certain products may be offered with customized labels, designs, or other personalization options.

Customers are responsible for checking the details they provide for personalization before confirming their orders.

Customized products may have different cancellation or refund considerations because they are prepared specifically for an order. Any applicable conditions are explained in our Refund Policy and remain subject to applicable law.

10. Intellectual Property

All original content on the Candle Cuddles website, including our branding, logo, product photographs, product descriptions, graphics, and written content, belongs to Candle Cuddles or is used with appropriate permission.

You may view and use this content for personal, non-commercial purposes related to browsing or purchasing our products.

You may not reproduce, distribute, modify, republish, or commercially use our content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external providers, such as payment processors, courier services, or other ecommerce tools.

These third parties may operate under their own terms, conditions, and privacy policies. We do not control all aspects of their services and cannot guarantee the accuracy or availability of external websites.

Your use of third-party services may be subject to the terms and policies of those providers. We encourage you to review them where appropriate.

12. Website Availability and Errors

We make reasonable efforts to keep our website accessible and its information accurate. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Occasionally, our website may contain typographical errors, inaccuracies, or outdated information relating to product descriptions, pricing, promotions, shipping charges, or availability.

Where necessary, we will take reasonable steps to correct such errors and communicate with affected customers. Any cancellation, price correction, or other action affecting an existing order will be handled in accordance with applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Candle Cuddles will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, or temporary website unavailability.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

If you experience an issue with an order or product, please contact us so we can review the matter and work towards an appropriate resolution.

14. Privacy and Personal Information

When you place an order or interact with our website, we may collect personal information necessary to process your order, arrange delivery, communicate with you, provide customer support, and fulfil our legal obligations.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements.

The updated version will be published on this page with the revised effective date, where appropriate. We encourage you to review this page periodically.

Changes will not retrospectively remove rights that have already accrued to customers or override applicable legal requirements.

16. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any disputes arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts.

Nothing in this section restricts any consumer’s statutory rights or access to remedies available under applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please reach us through the contact details provided on our Contact Us page.

Candle Cuddles

Handmade with love, lit with purpose.